Responsible Gambling at Maneki Casino

At Maneki we are committed to safer gambling and to keeping play enjoyable and controlled. We support player safety through clear tools, plain guidance and timely support so you can set limits that suit your circumstances. This page explains how we help players stay in control and where to go for further help.

Our player protection principles

We take a practical approach to player protection. We promote informed choices, make control tools easy to use, and act quickly where behaviour suggests a player may be at risk. Our policies aim to be fair, transparent and consistent.

Activity-control tools

We provide a range of tools you can use immediately from your account. These tools are intended to help you manage time and spending without needing to contact support.

Deposit limits

You can set daily, weekly or monthly deposit limits on your account. Limits can be increased only after a cooling-off period and are applied to all payment methods. Typical minimums start from £10 and can be adjusted to suit your budget.

Loss limits

Loss limits let you cap the amount you are prepared to lose over a chosen period. These limits help prevent unplanned overspend and are applied in the same way as deposit limits.

Time limits and session controls

Set daily or weekly play-time limits and use session reminders to help manage how long you play. We also offer an optional forced break that blocks play for a set period if you need time away.

Self-exclusion

If you need a longer break you can self-exclude for a period of time. Self-exclusion disables access to your account for the chosen period and prevents new registrations. Customers can request self-exclusion through account settings or by contacting our support team.

Recognising problematic behaviour

Watch for signs such as chasing losses, playing for longer than planned, neglecting responsibilities or changes in mood linked to gambling. If you or someone you know shows these signs, consider reducing limits, taking a break or seeking professional advice.

Practical tips for staying in control

Set realistic deposit and loss limits, schedule regular breaks, avoid gambling when stressed or tired and only gamble with money you can afford to lose. Consider removing saved payment details and use time-outs if you feel your play is getting out of hand.

Professional help and support organisations

If you need extra support, contact organisations such as GambleAware or GamCare for confidential advice and treatment options. If you would like assistance from us, contact support and we will outline the steps for limits, self-exclusion and account closure.