Get in Touch With Our Team
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or using the site, contact us and we’ll aim to respond promptly. We offer multiple convenient channels for enquiries, including live chat, email and phone, so you can reach the team that handles your request quickly and securely. Live chat is available on most pages for quick help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account-related issues, verification, refunds) |
| General enquiries | [email protected] (site questions, feedback or account set-up help) |
| Affiliate enquiries | [email protected] (partnerships, marketing and commission queries) |
| Phone | +44 20 7946 0823 (calls for urgent account help or schedule a callback) |
| Working hours | Mon-Fri, 09:00-18:00; live chat 24/7 (email responses outside these hours) |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues, or when we need documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your username and any relevant screenshots helps us investigate faster. Accurate information reduces delays and ensures we can process your request promptly and correctly.
Submit Your Inquiry
Response Time
At Maneki our support team aims to respond to most enquiries within one business day. Simple requests are often handled the same day; more complex issues, such as KYC checks or payment investigations, may take longer depending on the case. If we need extra time we will keep you updated and provide an estimated resolution window as soon as possible.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve Maneki, please get in touch. Every message is reviewed carefully by our team and helps shape site features, promotions and support. Your input is used to improve the service and the overall user experience. Thank you for helping us make the site better for everyone.